Looking for a rewarding volunteer role where you can use your people skills and make a real difference?
Join our trading team and help raise vital funds for local hospice care. As a Customer Service Support Volunteer, you'll be the friendly voice that supports donors and customers, helping to arrange collections and deliveries, gather feedback and assist with administrative tasks.
This is a great opportunity to gain experience, develop your skills and become part of a welcoming and supportive team, while helping ensure our supporters receive excellent service every step of the way.
Please note you must be over 18 to apply for this role.
Skills
- Confident and passionate dealing with the public to deliver excellent customer service
- Comfortable using computers and Microsoft Office applications
- Great communications skills, being sensitive to potentially recently bereaved donors
Benefits
- Being part of a friendly team of staff and volunteers
- An opportunity to use your customer service and administration skills and learn new ones
Practical Considerations
- Reasonable travel expenses can be covered.
When do I need to be available?
| Morning | Afternoon | Evening | |
|---|---|---|---|
| Monday | |||
| Tuesday | |||
| Wednesday | |||
| Thursday | |||
| Friday | |||
| Saturday | |||
| Sunday |
Where does this role take place?
- Interests
- Charity Shops
- Health and Social Care
- Details
- Disabled Access
- Equal Opportunities Policy or Statement
-
Expenses
Reasonable travel expenses - Health and Safety
- Induction
- Insurance Cover for Volunteers
- Other
- Suitable for 13 - 16 years
- Suitable for 16 - 18 years
- Suitable for a group of volunteers
- Suitable only for (e.g. 18+, LGBT, BAME, Women only)
- Support on Offer
- This role is adaptable for different abilities
- Training


